85OFFat checkoutHOTEL SMS GUEST MESSAGING PLATFORM
Enhance guest experience with hotel SMS messaging. Send reservation confirmations, check-in instructions, and concierge services via text. 40% higher satisfaction scores.
CHALLENGES HOTELS & HOSPITALITY BUSINESSES FACE
High Reservation No-Show Rate
No-show bookings cost hotels thousands in lost revenue. SMS confirmations reduce no-shows by 45%.
Front Desk Overwhelmed with Calls
Guests call asking about WiFi, checkout time, and amenities. SMS info reduces front desk calls by 60%.
Upsell Opportunities Missed
Email spa/dining promos go unread. SMS upsell messages achieve 25% conversion vs 3% for email.
Negative Reviews from Poor Communication
Guests complain about not knowing amenities or services. Proactive SMS info increases satisfaction by 40%.
HOW HOTELS & HOSPITALITY USES
SMS MARKETING
Real-world SMS messaging applications proven to increase engagement, reduce costs, and drive revenue for hotels & hospitality businesses.
RESERVATION CONFIRMATIONS
Send booking confirmation with reservation number, dates, and cancellation policy immediately after reservation.
PRE-ARRIVAL INFORMATION
Text guests 24 hours before check-in with mobile check-in link, parking instructions, and early check-in availability.
DIGITAL ROOM KEYS
Send mobile room key codes or digital key links via SMS for contactless, keyless entry.
CONCIERGE SERVICES
Enable guests to text for restaurant recommendations, spa bookings, wake-up calls, or housekeeping requests.
UPSELL PROMOTIONS
Text in-house guests about spa specials, room upgrades, dining reservations, or late checkout offers.
POST-STAY FEEDBACK
Request reviews via SMS within 24 hours of checkout while experience is fresh, improving review quantity and quality.
HOTELS & HOSPITALITY-SPECIFIC
PLATFORM FEATURES
Powerful features designed specifically for hotels & hospitality businesses to maximize SMS marketing ROI.
PMS INTEGRATION
Integrate with Opera, Cloudbeds, Mews, and other hotel property management systems for automatic guest sync.
TWO-WAY GUEST MESSAGING
Guests can reply with questions or requests, routing messages to appropriate departments (front desk, concierge, housekeeping).
MULTI-PROPERTY MANAGEMENT
Manage SMS communication across multiple hotel locations from one platform with property-specific branding.
SERVICE REQUEST AUTOMATION
Trigger housekeeping, maintenance, or room service workflows when guests text specific keywords.
"Guest satisfaction scores increased 38% after implementing SMS communication. Front desk calls dropped 65% because guests get WiFi, checkout info, and amenities details via text. Our spa revenue is up $18,000/month from in-stay SMS promotions."
HOTELS & HOSPITALITY SMS
QUESTIONS ANSWERED
Hotels use SMS for reservation confirmations, pre-arrival info, mobile room keys, concierge services, upsell promotions, and post-stay reviews to improve guest experience and reduce front desk workload.
READY TO TRY SMS FOR HOTELS & HOSPITALITY?
Join hotels & hospitality businesses using DMText to send millions of messages and achieve unprecedented growth.