INTRODUCTION
This Cookie Policy explains how DMText uses cookies and similar tracking technologies when you visit our website and use our SMS marketing platform. This policy should be read in conjunction with our Privacy Policy.
By continuing to use DMText, you consent to our use of cookies as described in this policy.
WHAT ARE COOKIES?
Cookies are small text files that are placed on your device (computer, smartphone, tablet) when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.
Types of Cookies by Duration:
- Session Cookies: Temporary cookies that are deleted when you close your browser. They help you navigate the site and remember your actions during a single browsing session.
- Persistent Cookies: Remain on your device for a set period or until you manually delete them. They remember your preferences and actions across multiple browsing sessions.
Types of Cookies by Source:
- First-Party Cookies: Set directly by DMText and used only by our website.
- Third-Party Cookies: Set by external services we use (such as analytics or payment processors) and may be used across multiple websites.
HOW DMTEXT USES COOKIES
We use cookies for the following purposes:
1. Essential Cookies
These cookies are necessary for the DMText platform to function properly. Without them, you won't be able to use key features of our service.
| Cookie Name | Purpose | Duration |
|---|---|---|
| dmtext_session | Maintains your login session and authentication state | Session |
| auth_token | Authenticates API requests and verifies your identity | 30 days |
| csrf_token | Protects against Cross-Site Request Forgery attacks | Session |
| cookie_consent | Remembers your cookie preferences | 1 year |
Note: Essential cookies cannot be disabled if you want to use DMText. They are critical for security and functionality.
2. Analytics Cookies
These cookies help us understand how users interact with DMText so we can improve the platform and user experience. They collect anonymous information about:
- Pages visited and features used
- Time spent on different pages
- Navigation patterns and user flows
- Error messages and technical issues
- Device type, browser, and operating system
| Cookie Name | Purpose | Duration |
|---|---|---|
| _ga | Google Analytics - distinguishes unique users | 2 years |
| _ga_* | Google Analytics - maintains session state | 2 years |
| dmtext_analytics | Internal analytics for platform usage tracking | 1 year |
Analytics data is anonymized and aggregated. We use it solely to improve DMText and do not share it with third parties for their marketing purposes.
3. Preference Cookies
These cookies remember your settings and preferences to provide a personalized experience when you return to DMText.
| Cookie Name | Purpose | Duration |
|---|---|---|
| user_preferences | Stores dashboard layout, theme, and display settings | 1 year |
| timezone | Remembers your timezone for scheduled messages | 1 year |
| last_campaign | Remembers your last active campaign for quick access | 30 days |
THIRD-PARTY COOKIES
DMText uses trusted third-party services that may set their own cookies. We do not control these third-party cookies. Please review the privacy policies of these services:
Payment Processing
- Stripe: Our payment processor uses cookies to prevent fraud and ensure secure transactions.
Stripe Privacy Policy
Analytics and Performance
- Google Analytics: Helps us understand website traffic and user behavior.
Google Privacy Policy
Customer Support
- Support Chat Widget: May use cookies to maintain chat sessions and remember previous conversations.
HOW WE USE COOKIE DATA
Data collected through cookies helps us:
- Improve User Experience: Understand which features are most valuable and where users encounter difficulties
- Enhance Platform Performance: Identify and fix technical issues, optimize loading times, and improve reliability
- Personalize Your Experience: Remember your preferences, settings, and frequently used features
- Ensure Security: Detect fraudulent activity, prevent unauthorized access, and protect against attacks
- Analyze Usage Patterns: Understand overall platform usage to guide product development
We do NOT use cookies to:
- Track you across other websites (no cross-site tracking)
- Sell your data to advertisers or data brokers
- Serve third-party advertising on DMText
- Share your personal information with third parties for their marketing purposes
MANAGING COOKIES
Browser Settings
You can control and manage cookies through your browser settings. Most browsers allow you to:
- View and delete cookies
- Block cookies from specific websites
- Block all cookies by default
- Delete cookies when closing your browser
- Set exceptions for trusted websites
Instructions for popular browsers:
Effect of Disabling Cookies
Important:
If you disable essential cookies, you will not be able to use DMText. The platform requires certain cookies to function properly, authenticate your session, and maintain security.
Disabling non-essential cookies (analytics, preferences) will not prevent you from using DMText, but may affect your experience:
- You may need to reset preferences each time you log in
- We won't be able to remember your dashboard settings
- We may have less information to improve the platform based on usage patterns
Opt-Out of Analytics
To opt out of Google Analytics tracking across all websites, you can install the Google Analytics Opt-out Browser Add-on.
COOKIE RETENTION
Different cookies have different retention periods:
- Session Cookies: Deleted automatically when you close your browser
- Short-term Cookies: Expire after 30 days (e.g., authentication tokens)
- Long-term Cookies: Expire after 1-2 years (e.g., preferences, analytics)
You can manually delete cookies at any time through your browser settings, regardless of their expiration date.
DO NOT TRACK SIGNALS
Some browsers have a "Do Not Track" (DNT) feature that signals to websites that you don't want your online activity tracked. Currently, there is no industry standard for how to respond to DNT signals.
At this time, DMText does not respond to DNT signals. However, you can control cookies through your browser settings as described above.
MOBILE DEVICES
Mobile devices may use identifiers similar to cookies for tracking purposes. You can control these through your device settings:
- iOS: Settings → Privacy → Tracking → Toggle "Allow Apps to Request to Track" off
- Android: Settings → Google → Ads → Reset advertising ID or Opt out of Ads Personalization
UPDATES TO THIS COOKIE POLICY
We may update this Cookie Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons.
When we make changes:
- We will update the "Last Updated" date at the top of this policy
- For significant changes, we may notify you via email or a prominent notice on our platform
- Continued use of DMText after changes constitutes acceptance of the updated policy
We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies.
CONTACT US
If you have questions about our use of cookies or this Cookie Policy, please contact us:
- Email: support@DMText.com
- Subject Line: "Cookie Policy Inquiry"
- Address: San Francisco, CA
By continuing to use DMText, you consent to our use of cookies as described in this Cookie Policy.