INTRODUCTION
Welcome to DMText. We're committed to protecting your privacy and being transparent about how we collect, use, and safeguard your information. This Privacy Policy explains our practices regarding your data when you use our SMS marketing platform.
By using DMText, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our services.
INFORMATION WE COLLECT
Account Information
When you create a DMText account, we collect:
- Name and email address
- Company name and business information
- Phone number for account verification
- Password (encrypted and never stored in plain text)
Contact Data
When you upload contact lists or add contacts to DMText, we collect and store:
- Phone numbers of your contacts
- Names and any custom fields you add
- Opt-in and opt-out status for each contact
- Message history and engagement data (delivery status, replies, clicks)
Message Content
We store the SMS messages you send through our platform, including:
- Message text content
- Sender information
- Recipient phone numbers
- Timestamps and delivery reports
Usage Data
We automatically collect information about how you use DMText:
- Login timestamps and IP addresses
- Browser type and device information
- Pages visited within the platform
- Features used and actions taken
- Performance metrics and error logs
Payment Information
Payment processing is handled securely by Stripe. We do not store your full credit card details on our servers. We receive and store:
- Last 4 digits of your credit card
- Card expiration date
- Billing address
- Transaction history
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your experience. See our Cookie Policy for detailed information.
HOW WE USE YOUR INFORMATION
We use the collected information for the following purposes:
Service Delivery and Operation
- Create and manage your DMText account
- Process and deliver your SMS messages
- Manage your contact lists and campaigns
- Provide customer support and respond to your inquiries
- Process billing and payments
10DLC Registration and Compliance
- Register your business with The Campaign Registry (TCR)
- Submit brand and campaign information to mobile carriers
- Verify your business identity for carrier approval
- Maintain compliance with carrier messaging requirements
Platform Improvement and Analytics
- Analyze platform usage to improve features and user experience
- Monitor system performance and troubleshoot issues
- Develop new features and services
- Conduct research and analytics
Communications
- Send you service-related notifications and updates
- Respond to your comments, questions, and support requests
- Send marketing communications (you can opt out anytime)
Legal and Security
- Comply with legal obligations and regulatory requirements
- Prevent fraud, abuse, and security threats
- Enforce our Terms of Service
- Protect the rights, property, and safety of DMText and our users
DATA SHARING AND DISCLOSURE
We Share Your Data With:
SMS Carriers and Service Providers
To deliver your messages, we must share contact phone numbers and message content with:
- Mobile network carriers (T-Mobile, AT&T, Verizon, etc.)
- SMS gateway providers
- The Campaign Registry (TCR) for 10DLC registration
Payment Processors
We use Stripe to process payments. Your payment information is shared with Stripe in accordance with their privacy policy.
Third-Party Service Providers
We work with trusted third-party companies that help us operate our platform:
- Cloud hosting providers (for data storage and infrastructure)
- Analytics services
- Customer support tools
- Email service providers
Legal Requirements
We may disclose your information when required by law:
- In response to subpoenas, court orders, or legal processes
- To comply with regulatory requirements (FCC, FTC, etc.)
- To protect against legal liability
- To investigate fraud or security issues
Business Transfers
If DMText is involved in a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
What We NEVER Do:
We NEVER sell your personal data to third parties. Your contact lists, message content, and customer information are yours and will never be sold or rented to others for marketing purposes.
SMS-SPECIFIC PRIVACY PROVISIONS
Message Content and Contact Data
As an SMS marketing platform, we necessarily process and store your message content and contact data to provide our services. This includes:
- Storing messages for delivery, retry attempts, and record-keeping
- Maintaining contact lists for campaign management
- Tracking opt-in and opt-out status to ensure compliance
- Logging delivery receipts and responses
Carrier Data Sharing
When you send SMS messages through DMText, the following data is shared with mobile carriers:
- Recipient phone numbers
- Message content
- Sender identification (your registered phone number or short code)
- Timestamp information
This sharing is necessary for message delivery and is governed by carrier agreements and regulations.
User Responsibility for Recipient Consent
IMPORTANT: You are solely responsible for obtaining proper consent from recipients before sending them messages. DMText provides the tools, but you must ensure compliance with TCPA, CAN-SPAM, and all applicable regulations regarding recipient consent and opt-out management.
DATA SECURITY
We take data security seriously and implement industry-standard measures to protect your information:
Technical Safeguards
- Encryption in transit using TLS/SSL protocols
- Encryption at rest for stored data
- Secure authentication and password hashing
- Regular security audits and vulnerability assessments
- Firewall protection and intrusion detection systems
Access Controls
- Role-based access control for internal systems
- Multi-factor authentication options
- Regular access reviews and permission audits
- Secure API authentication with API keys
Incident Response
In the event of a data breach, we will:
- Investigate and contain the incident promptly
- Notify affected users in accordance with applicable laws
- Report to relevant authorities as required
- Take corrective measures to prevent future incidents
Note: While we implement strong security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.
DATA RETENTION
We retain your data for as long as necessary to provide our services and comply with legal obligations:
- Account Data: Retained while your account is active and for a reasonable period after account closure for legal and accounting purposes
- Message Content: Stored for the duration of your account plus archival periods required by law or reasonable business purposes
- Contact Lists: Retained while your account is active; deleted upon account deletion or your request
- Usage Logs: Typically retained for 12-24 months for security and analytics purposes
- Financial Records: Retained for 7 years to comply with tax and accounting regulations
You can request deletion of your data at any time by contacting us. Some data may be retained in backup systems for a limited time after deletion.
YOUR RIGHTS AND CHOICES
You have the following rights regarding your personal data:
Access and Portability
- Request a copy of the personal data we hold about you
- Export your contact lists and message data from the platform
- Receive your data in a machine-readable format
Correction and Update
- Update your account information at any time through your dashboard
- Request correction of inaccurate or incomplete data
Deletion
- Delete your account and associated data
- Request removal of specific contact lists or messages
- Exceptions: We may retain some data for legal compliance or legitimate business purposes
Opt-Out Options
- Unsubscribe from marketing emails using the link in each email
- Disable certain cookies through browser settings (see our Cookie Policy)
- Request restriction of certain data processing activities
To exercise these rights, please contact us at support@DMText.com. We will respond to your request within 30 days.
CHILDREN'S PRIVACY
DMText is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information.
Our service is designed for business use and requires users to be at least 18 years old to create an account.
INTERNATIONAL DATA TRANSFERS
DMText is based in the United States, and our servers are located in the U.S. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States.
The United States may have different data protection laws than your country of residence. By using DMText, you consent to the transfer of your information to the United States.
For users in the European Union, please see our GDPR Compliance page for information about data protection safeguards and your rights.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
When we make changes:
- We will update the "Last Updated" date at the top of this policy
- For material changes, we will notify you via email or through a prominent notice on our platform
- Continued use of DMText after changes constitutes acceptance of the updated policy
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
CONTACT US
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: support@DMText.com
- Subject Line: "Privacy Policy Inquiry"
- Address: San Francisco, CA
We take your privacy seriously and will respond to all legitimate requests within 30 days.